How to Report a Pothole in Victorville Through Public Works and the Victorville NOW Appl

Last updated: January 29, 2026

If you need to report a pothole in Victorville, the fastest route is the City of Victorville Public Works Department. You can call, email, or use the Victorville NOW app to send a photo and location so crews can locate it quickly. 

Quick answer

• Call Public Works at: (760) 241-6365 
• Email at: publicworks@victorvilleca.gov 
• For afterfter hours contact (nights/weekends/holidays): (800) 472-2376 
• The Victorville NOW app is also useful for non-emergency requests, such as potholes, graffiti, streetlight outages, and reporting other issues 

Table of Contents

Who repairs potholes in Victorville?

Victorville Public Works is the organization charged with potholes, asphalt patching, and other road repairs within Victorville city limits. The city has an Asphalt Repairs page that has more detail, including contact methods such as email and phone. 

Public Works contacts

• Public Works, for general road repair: (760) 241-6365 
• Email: publicworks@victorvilleca.gov 
• Public Works Yard, for operations & maintenance: 14177 McArt Road, Victorville 
• Lobby hours: Mon thru Thu, 7:00 a.m. to 4:00 p.m.; Fri 7:00 a.m. to 3:00 p.m. 
• After hours: (800) 472-2376 

If you would rather file a report yourself, Public Works lists an address at 14177 McArt Road. Any in person request can be made there during lobby hours. 

Alley potholes and damage are particularly problematic, as they often go unnoticed. If you discover road damage in an alley, include details such as the entry street, the nearest address or visible landmark, and where in the alley the damage is.

How to report a pothole in Victorville

Option 1: Contact Public Works directly

If the damage is an immediate hazard to people and vehicles, such as if it’s especially deep, in a heavily traveled area, or nearby a school zone, direct calling Public works is usually the fastest method of report. 

Call: (760) 241-6365 

Example 30-second phone script:
“Hello, I would like to report road damage in Victorville. It’s at [address or cross streets]. It’s in the [right/left/center], lane going [north/south/east/west]. It’s about [size/depth].”

Option 2: Email Public Works

Email is best for when more detail, such as a longer description, is necessary. This is particularly useful for damage that is otherwise difficult to find.

Email: publicworks@victorvilleca.gov 

Example email template:
Subject: Pothole Report, [Street + Cross Street]
Hello, I noticed some road damage at [exact location] that I would like to report.

• Include the closest address and/or cross street
• Specify which lane the damage is in
• Give an estimate of its size and depth
• Give additional notes, such as whether it’s near a bus stop, a driveway, an intersection, etc.
  

Option 3: Victorville NOW app

Victorville NOW is an app issued by the City of Victorville specifically for the reporting of non-emergency issues, like various types of road damage. It also allows you to submit a report with additional information, such as photos or an exact GPS location, and allows you to track the progress of the report. 

Reminder: while GPS is a helpful tool, it may not be totally exact. Make sure that you include location details such as addresses and cross streets as well, to ensure that it can be located.

What details help crews locate and repair damage faster?

One of the things that causes delays in the repair of road damage is crews being unable to locate the exact spot. Ensure that the information you provide is accurate and in-depth, to make sure that the damage is found quickly and efficiently.

Location

• The closest street address, and/or the nearest cross street
• The direction of travel, such as north/south, or east/west
• Which lane the damage is in, such as the left lane, right lane, center lane, etc.
• A nearby clear landmark that’s easily visible, such as a bus stop, driveway, or sign

Details that assist with triage

• Approximate size; e.g., “about 18 inches wide”
• An estimation of how deep it is
• Whether the damage is singular, or part of a pattern or group of damages
• Any issues that are being caused by the damage right now, such as swerving, near misses, or pooling water

Photographs

If it’s both safe and convenient to do so, take a photo from the sidewalk or shoulder of the road, never the middle of the road. A wide photo showing nearby landmarks or addresses helps just as much as a photo of the damage itself.

Report other street problems

Victorville Public Works’ responsibilities also cover a number of other street damage and issues that people may describe as potholes. These include:

Asphalt and roadway surface issues

• When and where pavement patches are needed
• Deteriorating or crumbling road material, such as cracking, rutting, or edge breakup
• Failed repairs, or an asphalt patch that needs to be redone

Sidewalks, curbs, gutters

Public Works also covers issues with road-related concrete, such as lifted sidewalk panels, broken curbs, or damaged gutters. The City of Victorville’s concrete repairs page contains contact details for Public Works. 

Drainage concerns

For issues that involve water on the roadways, such as water in the road or pools of water in road damage, make a report to Public Works. Make sure to describe the water behaviour, such as if it gathers water while sprinklers or running or if the runoff causes a pattern of street safety issues, so that it can be addressed appropriately.

After-hours reporting and emergencies

Victorville gives an after hours number for Public Works as well as their normal operating hours contacts. This also works for weekends and holidays. 

After hours Public Works: (800) 472-2376 

When a pothole is an emergency

When road damage is so severe that it is causing crashes, vehicle damage, and unsafe conditions, it becomes a true emergency. In this situation, it’s better to directly call 911 for a rapid response, and to stop an unsafe situation.

If the damage is on a highway, or is outside Victorville city limits

Not all road damage near Victorville falls under Public Works or the city. For reference, here is a quick guide to who to direct reports to:

1) City of Victorville street, which is most streets in Victorville

Report directly to Public Works via their phone number, email, or app. 

2) California State Highway, such as interstates and state routes

If the pothole is on a state highway, report it to Caltrans using the Customer Service Request (CSR) system, the purpose of which is for damage or items of concern on the California highway system.
The CSR form is not for highway emergencies, however. Caltrans directs people that notice an emergency situation to immediately call 911 or the California Highway Patrol. 

3) Unincorporated San Bernardino County roads

Outside the Victorville city limits, in unincorporated areas, roadway issues are handled by the San Bernardino County Public Works. The SBC Public Works lists a public phone line for reports, and provides the SeeClickFix app for additional reporting of issues. 

What happens after you make a report

After a report is submitted and recieved by Public Works, there is a process that is followed to address the reported concern.

Step 1: Triage

The location of the damage, the volume of traffic passing through, and the severity of the damage determines the priority of response and repair. A deep pothole in a lane on a primary road will be fixed sooner and faster than minor surface damage on side roads.

Step 2: Locate and assess

Location info is vital for locating the damage. When the damage is found, crews will assess its severity and decide what needs to be done.

Step 3: Deciding what will be done about damage

Victorville uses multiple methods to prolong roadway life, such as pothole repair, pavement patching, overlays, and slurry seals. The City also notes that, annually, an average of 740 tons of asphalt is used for potholes and patching repairs on city streets. 

Step 4: Repair and close-out

Some damage can be repaired almost immediately, while more severe sections of damage, or damage that compromises a roadway, may need more in-depth repairs. External concerns, such as weather, asphalt availability, and scheduling work on a major road might also delay work.

How to follow up

If some time passes and the damage remains unaddressed:

• Re-report the damage, and write “follow-up” in your note
• Include the date of the original report, as well as any other information that may identify it
• If there has been any change to the hazard, such as a pothole getting wider, a crack deepening, or crumbling getting worse, be sure to describe it

The Victorville NOW app provides a tracking feature that allows you to keep track of the status of reports and damage responses, as well as add details to a report. The report number can also be used to keep track of updates and information.

FAQs