Last updated: January 29, 2026
Quick answer
- Victorville police non-emergency number: (760) 241-2911
- Victorville Police Department / Station address: 14200 Amargosa Road, Victorville, CA 92392
- Lobby hours: 7:00 a.m. – 5:00 p.m., Monday – Friday
- Emergency: If there’s immediate danger, a crime in progress, fire, or medical emergency, call 911.
Contacting the Police in non-emergency situations
- Non-emergency contact number: (760) 241-2911
- Address: 14200 Amargosa Road, Victorville, CA 92392
- Lobby hours: 7 a.m. – 5 p.m., Monday – Friday
If you need a police report, information about tow hearings, or vehicle releases, the City’s police page instructs you to call or visit the station during lobby hours.
911 Vs the Police non-emergency number
911 and the non-emergency number are provided for different purposes and situations. If there is something to report, don’t hesitate to make a report!
Call 911 if:
- A crime is currently occurring, such as a break-in, robbery, illegal dumping, etc.
- Someone is in an immediately dangerous or threatening situation
- There is active violence, or you see weaponry being brandished
- A serious traffic collision has injuries or is blocking lanes dangerously
- There is a fire or person in need of immediate medical attention
Call the non-emergency number at (760) 241-2911 if:
- You need to report an incident after it has occurred
- You need guidance on reports, tows, or vehicle releases
- You have questions about station services or lobby hours
- You have a quality of life issue to report that is a concern, but not urgent
If you’re uncertain and there is no immediate danger, call the non-emergency number: answering staff can reroute your call appropriately if they judge it necessary.
Common uses for the Police non-emergency line:
There are a number of situations that may not necessarily constitute an emergency, but may still need to be reported to the police. Some of these may include:
- Suspicious activity, but no immediate visible threat, such as a suspicious person, someone loitering near a vehicle for extended periods of time, etc.
- Noise complaints when there is no present threat, and the situation is not escalating
- Non-injury traffic issues such as minor collisions or vehicles blocking lanes
- Parking or abandoned vehicle questions
- Found or lost property guidance
- Welfare check concerns, if someone may need assistance, but there’s no immediate threat
If you ever feel unsafe, treat it as urgent and call 911.
Information needed for a non-emergency call
When the emergency number at (760) 241-2911 is called, the operator will prioritize information that will allow them to correctly route the call as quickly as possible.
1) Location
- While an exact address is preferable, landmarks such as cross streets or where it is relative to businesses can be just as important
- Try to provide as much exact location information as possible
2) The event being reported itself
Be as clear, short, and precise as possible. Think: what, where, when, who.
3) Descriptions
If relevant:
- Vehicle: color, make or model, license plate even if only a portion, and direction of travel
- Person: clothing, approximate height, any distinguishing details such as hairstyle, colour, a noticeable piece of clothing
4) Safety and injury information
Mention specifically and clearly if:
- There is an injured person or people
- Any weapons have been spotted
- The instigator of the event is still nearby
- There are any threats currently
Police report, tow hearing, or vehicle release
The Victorville Police Department instructs residents that for police reports, tow hearings, and vehicle releases, they should call or visit the station during operating hours, which are 7 a.m. to 5 p.m., Mon thru Fri.
Potentially necessary things
Bring or be ready to provide:
- An ID such as state ID or driver’s license
- The exact date or time of the incident
- The address or general location where it occurred
- If an officer provided you with a case or report number, and the number itself
- Vehicle identification, such as a VIN or plate number, if you’re dealing with a tow or vehicle release
If you cannot remember, weren’t given, or otherwise lack a report number, be sure to provide the details of the incident in question.
Visiting in person during lobby hours
Address: 14200 Amargosa Road, Victorville, CA 92392
Lobby hours: 7 a.m. to 5 p.m., Monday thru Friday
An in-person station visit is most useful when:
- You need to hand over physical items, particularly documentation such as release paperwork or report pickup guidance
- A situation is difficult to explain through a phone call to an operator
- You were specifically instructed by the station to come in
If the issue isn’t police, but still city related
Some problems may feel initially like a police issue, but are a better match for city channels, like necessary repairs to city property or reporting something handled by the city.
- Graffiti removal: the City of Victorville provides a 24-hour graffiti hotline, as well as an email and app specifically for this purpose
- Potholes or street hazards: Public Works handles these sorts of issues, and has both business hours and after-hours reporting lines associated with them
- Code enforcement complaints: Code Enforcement handles many issues such as reporting issues with property, and lists contact numbers through the city
