In the City of Victorville, things such as ‘animal control’ are handled instead by the City’s Animal Services Division. Issues like stray animals, animal attacks, or anything to do with animal-related incidents should be routed to them. This document shall take you through the process of contacting them, what situations they handle, and what to do in common situations such as strays, animal-related noise complaints, licensing, or an animal attack.
Quick help
City of Victorville: Animal Services Division (Animal Control)
- Contact number for Animal Services dispatch: (760) 955-5089
- Email: animalservices@victorvilleca.gov
- City directory email: animalcontrol@victorvilleca.gov
- Address: 16648 E Street, Victorville, CA 92392
- Office hours: Mon thru Thu 8am to 5pm; Fri 8am to 4pm
If the animal in question poses immediate danger to a person, or if there is an immediate emergency such as an attack in progress, serious injury, or a violent animal, immediately call 911. Once 911 has been called, contact Animal Services for information about reporting or quarantine.
Step 1: Ensure that you’re in the service area of the City of Victorville
Some addresses that might technically fall into Victorville may instead be unincorporated county areas, which the city does not cover. In these cases, you should contact county service providers instead.
The City of Victorville lists that it has no jurisdiction in Spring Valley Lake or Mountain View Acres, and directs reporting from those areas to the San Bernardino County Animal Control (1-800-472-5609).
If it’s unclear whether you are in a Victorville area or not, contact (760) 955-5089 for information about whether a specific address is city or county.
Reporting a stray animal in the City of Victorville
For an aggressive, threatening, or immediately violent animal
- Call 911 immediately if there is any present danger
- Once 911 has been called, contact Animal Services at (760) 955-5089, who are available for dispatch 24/7
For when there are health, quality of life, abuse, or neglect concerns for an animal
The City of Victorville outlines that Animal Services is responsible for incidents such as an injured or sick animal, potential incidents of animal cruelty or neglect, dangerous or aggressive animals, and bite complaints.
Contacting Animal Services at (760) 955-5089 ensures that the situation is handled efficiently and quickly..
If you found a stray pet, and can hold on to it temporarily
Animal Services provides a Report of Lost or Found Animal form specifically for:
- When a pet is lost
- When a pet is found, and the person who found it is able to temporarily hold the animal with the intent or reuniting it with its owner
Animal Services stresses that the form is not for requesting pickup. If an animal needs to be picked up by Animal Services, instead call (760) 955-5089 and specify that you have an animal that needs pickup.
Stray or community cats
While the City of Victorville doesn’t specify a policy for community or stray cats, the High Desert has a program known as Trap, Neuter, Return or TNR for stray outdoor cats. The object of the TNR program is to humanely trap stray cats, spay or neuter them, vaccinate them, then release them back into the area, which reduces the size and amount of litters, stabilizing the population of cat colonies.
If you currently are dealing with kittens or friendly cats, which can be socialized, contact Animal Services to get guidance on what to do at (760) 955-5089. Otherwise, either a local rescue or the TNR program provide secondary options.
Animal noise complaints, and what Animal Services needs you to do
Victorville’s Animal Services FAQ outlines a clear process of events:
- Speak with the owner first, they may not know that their animal is being disruptive.
- Consider placing widely available anti-bark devices near where the noise is coming from, such as a shared fence.
- If the barking continues despite previous steps, make a report to Animal Services at (760) 955-5089.
If the dispatched Animal Services officer cannot verify the complaint, formal procedures and due process apply. You may need additional witnesses of the noise. If it’s only one complaint, you may be directed to civil remedies.
Animal Services suggests keeping a log of repeated incidents for one to two weeks prior to a report:
- Exactly when barking stops and starts
- Where the barking is audible
- Recorded evidence of the noise, whether video or audio
- Additional witnesses of the noise, such as other affected neighbors
Requirements and pricing for dog licensing in the City of Victorville
Does the City of Victorville requires licensing for dogs?
Yes, the City of Victorville Municipal Code 7.04.050 requires dogs over 4 months of age to be licensed.
Getting a dog license
The City of Victorville states that a licensed dog must have:
- Current rabies vaccination certificate
- Sterility certificate if they’ve been spayed or neutered
Current dog license pricing for the City of Victorville
Victorville lists this information on its dog license page:
- Spayed or neutered: 1 year old $21.97, 2 years $33.47, 3 years $43.93
- Unaltered: $181.31 for 1 year old
- Senior discount for 60+: 1 year $16.74, 2 years $28.24, 3 years $38.70, for spayed or neutered dogs
- Replacement tags and transfer fees are also listed by Victorville on the same page.
Benefits of dog licensing
Victorville lists benefits of the program being things like digital pet ID tags, spay or neuter vouchers, and free microchipping of pets.
A dog with a license tag or a microchip from this program can be reunited with their owners much faster and easier.
How many pets does the City of Victorville allow?
Victorville limits pet owners to a maximum of three dogs and three cats per residential property.
Cat licensing is voluntary, as opposed to the mandatory dog license, and is not required.
What to do in case of an animal-inflicted injury such as a bite
1) Get medical help first
Get to a hospital as soon as possible. If bleeding is severe, the victim is dizzy, the bite was inflicted on the face or neck, or you suspect serious injury, call 911 immediately or transport the victim to Urgent Care.
2) Report the bite as soon as is possible
California public health states that animal bites, particularly dog bites, should be reported to local animal control so that they can ensure that the animal that inflicted the wound is healthy, licensed, and up to date on rabies vaccinations.
Within Victorville city limits, bites should be reported to Victorville Animal Services at (760) 955-5089.
3) Information to be put in a report
- Where it happened: address, cross streets, or landmarks.
- When it happened, date and time
- What animal: details such as species, breed, size, color
- Who owns the animal, if that information is known
- Whether the animal has or had a collar or tag
- Photos of the injury, and the animal if you can be safe taking them
- Vaccination information, if the owner is capable of providing it
Animal Services will provide necessary next steps, such as observation, quarantine, and documentation.
Requesting a welfare check, reporting animal neglect, or reporting a dead animal
The Animal Complaint Form is used in situations where someone needs to:
- Request an animal welfare check
- Report a dead animal in a public or right of way area
- Submit a complaint about a specific animal
The form asks for:
- Contact info for the person making the report
- A description of what occurred, with as much detail as possible
- Photos or documentation, while not required, is recommended if safe
- The specific location of the animal or where the incident was observed
If the situation is immediately urgent, such as active and ongoing cruelty, a dangerous animal, or an injured animal, contact Animal Services immediately at (760) 955-5089 instead of relying on a slower online form that may not draw an immediate response.
Finding a lost pet, or reporting having found one
Stray animals picked up within city limits by Animal Services are transported to the city’s shelter. Residents who have missing pets are instructed to contact Animal Services at (760) 955-5089 or use the option for reporting either a lost or found pet.
For someone who has found a lost pet and is able to hold them temporarily, the Animal Services lost or found animal form requires details such as:
- Animal information such as a description, collar, and tag or microchip information
- Where the animal was last seen
- A photo of the animal to assist with identification
If an animal needs to be picked up, the City of Victorville directs you to contact Animal Services at (760) 955-5089.
Victorville Animal Care & Adoption Center; adoptions, microchips, vouchers
Victorville’s Animal Shelters and Resources page states that some of the functions of the center are:
- pet licensing & identification
- microchipping
- Information about spaying and neutering as well as vouchers
The address of the center is 16648 E Street, with a contact number at (760) 955-5089. Adoption hours are listed as:
- Mon thru Thu 9am to 4pm
- Fri 9am to 3pm
- Closed Sat and Sun
Spay and Neuter voucher program for Victorville residents
The City of Victorville’s shelter resources page outlines these prices for these services:
- Dog vouchers cover $160
- Cat vouchers cover $80
- Vouchers expire 30 days from date of issue
The FAQ also lists key rules for vouchers:
- To receive a voucher, dogs must be licensed in the City of Victorville
- Limit 3 dog vouchers and 3 cat vouchers per household
- Pets must have an appointment with a participating vet within the next 30 days
Price of pet adoptions in Victorville
The City of Victorville states that pet adoptions from the Animal Care and Adoption Center come with no charge to the person adopting a pet, whether they are a resident of Victorville or not.
The Victorville NOW app, and after-hours reporting
Victorville NOW is an app released by the City of Victorville, the function of which is to allow residents to quickly and easily report non-emergency concerns. Things that can be reported via the NOW app include potholes, graffiti, streetlight outages, and more.
On Victorville’s official ‘Report’ page, the city urges citizens to download the mobile app, as well as listing an after-hours reporting number for Animal Services at: (760) 955-5089 If the animal incident that you wish to report is not an emergency, either the app and the report portal are convenient ways of submitting reports with attached photos. However, if there is an ongoing emergency, please call 911.
FAQs
What is the phone number of animal control?
Victorville lists the contact number of Animal Services at (760) 955-5089. Dispatch is available 24/7.
What is the email for Victorville animal control?
animalservices@victorvilleca.gov is listed as the email contact for Animal Services.
Animal Services also lists an alternative email address at animalcontrol@victorvilleca.gov.
However, for faster response times, residents are urged to call (760) 955-5089.
Are cats required to be licensed in Victorville?
No. Animal Services states that cat licensing is entirely voluntary and not required by law.
Are dogs required to be licensed in Victorville?
Yes. Animal Services and the City of Victorville state that, per Municipal Code 7.04.050, dogs over the age of 4 months require a license.
How do I report a barking dog in Victorville?
For noisy dogs, residents are recommended to speak with the animal’s owner, purchase anti-bark devices, and, if neither avenue works or is an option, file a report with Animal Services at (760) 955-5089.
How many animals are residents of Victorville legally permitted to own?
Victorville allows no more than three dogs and three cats on a residential property.
I found a dog, what should I do?
The lost or found form is intended for when you find a lost pet that you intend to hold onto temporarily, so that they can be reunited with their owner.
If you need pickup, the City directs you to call (760) 955-5089 instead.
I’m in Spring Valley Lake or Mountain View Acres. Do I call Victorville Animal Services?
Spring Valley Lake and Mountain View Acres are not under Victorville jurisdiction, and residents of those areas are directed to contact San Bernardino County Animal Control at 1-800-472-5609.
How should I report a dog bite?
California public health guidance says bites should be reported to local animal control to ensure the animal is healthy, licensed, and rabies-vaccinated.
In Victorville city limits, residents are directed to start with Animal Services at (760) 955-5089.
