Water & Sewer in Victorville: Paying Bills, Starting or Stopping Service, and Reporting Leaks

This guide provides an introduction to paying water bills, starting or stopping water and sanitation services, and contacts for reporting leaks or sewer emergencies for residents of the City of Victorville.

Service contacts for the City of Victorville

City of Victorville Customer Service; water, sewer, sanitation, trash and recycling billing

• Phone: (760) 955-5001
• Email: customerservice@victorvilleca.gov
• Hours: Mon thru Thu 8:00 AM to 5:00 PM; Fri 8:00 AM to 4:30 PM
• Address: 14343 Civic Drive, Victorville, CA 92392 

Report a water emergency or leak (24/7)

• Call (760) 955-5001 and select the option for reporting a leak: this service is available 24/7. 

Report a sewer emergency

• Call Public Works: (760) 241-6365; this number works as a 24/7 contact for sewer emergencies. 

Reporting a water or sewer leak or spill

• Report any leaks or spills of sewage to Public Works at (760) 241-6365. During non-business hours, the City of Victorville directs residents to contact Fire Dispatch at (800) 472-2376. 

How to pay your Victorville water and sewer bill

Victorville lists multiple official payment options, including online, phone, automatic bank draft, in-person, drop box, and mail. 

1) Pay online

The City of Victorville provides an online payment option, which can be the fastest and most convenient option. Residents are directed to have their Account and Customer number ready. 

Victorville’s online utility portal also provides the Quick Pay option, which allows residents to pay their bill without a login so long as they have their account number. Optionally, you can create an account to manage and view details.

2) Pay by phone

You can make automated phone payments 24 hours a day by calling (760) 955-5001; much like paying online, be sure to have your Account and Customer number ready. 

3) Set up AutoPay by bank draft

The City of Victorville can automatically withdraw payments from your bank if you opt in through the Electronic Fund Transfer authorization form. 

4) Pay in person at City Hall

City Hall accepts payments in person for bills via cash, checks, and credit cards.
Victorville states that City Hall is the only authorized payment center, and that cash payments can only be made in person at City Hall, not through mail or drop box. 

5) Use the drop box by check or money order only

Checks and money orders can be dropped off twenty four hours a day in the City Hall dropbox. Payments are collected weekdays at 8:00 AM and posted the same day. Items placed after 8:00 AM are processed the next business day.

6) Pay by mail

The City of Victorville lists a payment mailing address at:
P.O. Box 845517, Los Angeles, CA 90084-5517
Include your payment stub, account number, and property address. 

Due dates, late fees, and “delinquent” payments

Victorville’s billing page explains due dates, late fees, and relevant information:

• Bills are due upon receipt, and delinquent 15 days after billing date. 
• If the bill isn’t paid in full after 30 days, the account may be subject to disconnection, reconnection, deposit, or other fees, which must be paid in full before reconnection. 
• Unpaid bills may have a 5% late fee added to them. 
• Victorville outlines that monthly minimums are mandatory for water and some sanitation fees, regardless of either usage or lack of. 

Pro tip: If something looks off, call Customer Service as soon as possible at (760) 955-5001. 

Understanding your Victorville water & sewer charges

A full explanation of fees is laid out with every bill, fees which include::

• Sewer Use Fee: charged for locations connected to the Victorville sewer system. This is only charged for properties connected to the sewer system for treatment at the regional wastewater facility, and isn’t charged on properties that use a septic tank system.. 
• Water Monthly Service Fee: monthly minimum charge based on meter size. 
• Water Consumption Fee: usage is measured in HCF, or Hundred Cubic Feet. The City notes 1 unit = 100 cubic feet = 748 gallons. 

The detailed breakdown may be useful for informing the reader where a high bill is originating from.

Start water, sewer, and sanitation service in Victorville

You can start service in the office or over the phone. If starting by phone, the City instructs you to print, complete, and sign required documents, then email them; after which, you must contact Customer Service to pay fees and schedule an appointment to complete the process. 

Requirements for completing the process

If you are a property owner:

• Completed and signed Service Application
• Government issued ID
• Proof of ownership if the property was purchased in the last 60 days
• Deposit and setup fee 

If you’re an owner authorizing a tenant:

• Completed Owner Authorization of Financial Responsibility form
• Government-issued ID
• Proof of ownership if the property was purchased in the last 60 days
• Additional business related requirements, if applicable, are listed on the official page. 

If you’re a tenant signing up:

• Completed & signed Service Application
• Government issued ID
• Deposit and setup fee
• Note that the property owner must first complete the tenant authorization process 

Two additional important details

• Appointments are required for activating service, and the City mentions a Hold Harmless Agreement option if you cannot be present when service is activated 
• The City states documents require a wet signature: electronic or e-signatures are not allowed. 

Any balances in your name, and balances attached to the property for the new service, must be paid in full before activating service at a new address. 

Stop service

In order to cease service to a property:

• Call Customer Service (760) 955-5001 during business hours

OR

• Complete the Stop Service Request Form and email it to customerservice@victorvilleca.gov, or fax the completed form to (760) 269-0023. 

The City of Victorville states that stop service requests can be processed as soon as the next business day, and recommends confirming receipt of the forms. 

Report leaks, sewer backups, and water waste

A) Water leak or water emergency

Call (760) 955-5001, and select the option to report a leak. Victorville states that staff is available 24/7 for leak or water emergencies. 

B) Sewer emergency

Call Public Works at (760) 241-6365; Public Works is available 24/7 to respond to sewer emergencies. 

C) Water or sewer leak/spill, including street, alley, or easement

Victorville’s overflow reporting form says Public Works investigates reports 24/7, and directs people to call (760) 241-6365 to report a sewer or water leak or spill. Residents are recommended to contact Fire Dispatch at (800) 472-2376 during non-business hours. 

D) Report water runoff or water waste

For excess water run-off, the City’s Water Conservation program asks residents to call (866) 955-4426. Residents are also asked to submit a report form, including photos. 

Checking whether a leak is resident or city responsibility

Victorville notes that pipes and fixtures on the customer side of the meter connection are the property owner’s responsibility. 

The City of Victorville also provides a simple water meter leak check process:

1. Make sure all water use is off, inside and out.
2. Open the meter box and watch the blue triangle for ~5 minutes.
3. If it moves, you likely have a leak. Shut off your home’s main supply valve to isolate inside vs. outside, and keep testing to narrow it down. 

If you suspect a broken meter or low pressure, Victorville directs residents to contact Customer Service at (760) 955-5001.

FAQs